We are seeking a Hub Administrator to join our Administration Hub, providing high-quality, responsive and professional administrative support across Jewish Care services in North West London
You will be required to work 2 days per week from our Golders Green Campus in NW11 9DQ, 2 days per week from our Sunridge Court Care Home in NW11 8PT, and the other remaining day at one of our resources in Golders Green or Hendon, as determined by the Hub Administration Co-ordinator to provide support to onsite teams.
This is an onsite role, working an average of 36.25 hours per week, Monday to Friday and fixed term for 12 months.
About the Service
The Administration Hub provides essential administrative and operational support across Jewish Care’s services in East London and Essex. Acting as a central point of contact, the Hub ensures a high standard of customer service for colleagues, residents, tenants, members, families and visitors.
The Hub supports a wide range of functions including reception services, financial administration, HR processes and health & safety compliance, helping to streamline workflows and support effective service delivery across multiple sites.
This role will be primarily based in Golders Green, with travel to other Hub locations as required.
About the Role
As a Hub Administrator, you will play a key role in ensuring the smooth day-to-day running of services by providing professional, responsive and accurate administrative support.
Key responsibilities include:
Reception & Customer Service
- Acting as a first point of contact for visitors, staff and residents
- Managing enquiries by phone, email and in person
- Creating a welcoming, professional front-of-house environment
Administrative & Operational Support
- Maintaining accurate records and documentation across systems
- Supporting meeting coordination, visitor management and ID badge issuance
- Logging maintenance requests and ensuring health & safety documentation is up to date
- Managing office supplies and supporting basic financial and procurement tasks
- Ensuring confidentiality and data protection standards are upheld
Staff, Resident & Tenant Support
- Assisting with HR administration, recruitment processes and payroll support
- Supporting transport bookings and responding to general queries
- Handling personal allowance top-ups and signposting to relevant internal teams
About You
You will be organised, customer-focused and comfortable working in a busy, multi-task environment.
You will have:
- GCSEs (or equivalent) in English and Maths
- Experience delivering high-quality customer service
- Experience using systems, spreadsheets and Microsoft Office applications
- Strong communication skills, both written and verbal
- Good attention to detail and ability to prioritise tasks and meet deadlines
- Experience working collaboratively as part of a team
It would be beneficial if you also have:
- Experience supporting financial or HR-related processes
- Basic knowledge of health & safety, data protection and confidentiality
- Willingness to undertake First Aid and Defibrillator training
Jewish Care is the largest provider of health and social care services for the Jewish community in the UK. Every week, we touch the lives of 10,000 people. We provide services to a range of people including older people, people with mental health needs and people living with dementia.
Our five values are at the heart of the way we work. They drive how we act as individuals and as an organisation and shape our culture. We value Excellence, Integrity, Innovation, Compassion, and Inclusivity.
Jewish Care operate a rolling recruitment process and reserve the right to close the advert once a suitable candidate has been identified.
