Ready to lead, inspire and make a difference in hospitality? We are seeking Seeking a Senior Cafe's Supervisor.
Based at our Taubels Café in Golders Green, you will work closely with the other Café Supervisors to share best practice, promote consistency and encourage effective communication across our cafés.
You will work 40 hours per week, 5 days out of 7, including some weekends. Your usual working hours will be 8.00am – 4.30pm.
About the Role
We are looking for an experienced and commercially minded Senior Café Supervisor to lead and develop our café operations across three Jewish Care locations.
This is an exciting opportunity to take on a newly created leadership role, supporting café teams to deliver consistently high standards of customer service, food quality and operational excellence.
Working closely with the Hospitality Business Manager, you will oversee front-of-house operations, develop and coach colleagues, and ensure a consistent and welcoming experience for residents, tenants, members, visitors and colleagues across all three sites.
You will also play a key role in developing our hospitality services, driving commercial performance and leading the implementation and effective use of our EPOS/POS systems to improve sales reporting, operational efficiency and the customer experience.
What You'll Be Doing
- Lead and support front-of-house café operations across Michael Sobell Jewish Community Centre, Selig Court and Wohl Court.
- Develop, coach and motivate Café Supervisors and front-of-house teams, promoting a positive and customer-focused culture.
- Champion excellent customer service and ensure consistency in service standards, products, pricing and promotions.
- Monitor sales, income and operational performance, identifying opportunities to improve commercial results and efficiency.
- Lead the implementation and ongoing development of EPOS/POS systems, supporting colleagues with training and effective use.
- Work collaboratively with Finance, Hospitality and Compliance colleagues to maintain accurate reporting and high operational standards.
- Ensure food safety, allergen management, retail compliance and health and safety requirements are consistently maintained.
- Identify opportunities for continuous improvement, introducing new ideas and sharing best practice across our café operations.
What We're Looking For
You will have proven experience supervising hospitality, café or restaurant operations, ideally across multiple sites, with a strong understanding of customer service, team leadership and commercial performance.
You will also bring:
- Experience managing or supporting EPOS/POS systems and implementing new processes.
- Strong commercial awareness, with the ability to interpret sales data and performance reports.
- Excellent leadership, coaching and communication skills.
- Knowledge of food safety, allergen management and hospitality compliance.
- A proactive, organised and solutions-focused approach, with the ability to manage competing priorities across different locations.
- A genuine passion for delivering outstanding customer experiences and developing successful teams.
- A hospitality or customer service qualification, supervisory or leadership qualification and Food Hygiene Level 3 are essential (Food Hygiene Level 3 may be obtained if not already held).
Why Join Jewish Care?
At Jewish Care, we are proud to provide care that is Jewish at heart. Our hospitality teams play an important role in creating welcoming environments and delivering memorable experiences for the people we support.
This is an opportunity to make a real difference, bring fresh ideas to our café services and help shape the future of hospitality across Jewish Care.
Jewish Care is the largest provider of health and social care services for the Jewish community in the UK. Every week, we touch the lives of 10,000 people. We provide services to a range of people including older people, people with mental health needs and people living with dementia.
Our five values are at the heart of the way we work. They drive how we act as individuals and as an organisation and shape our culture. We value Excellence, Integrity, Innovation, Compassion, and Inclusivity.
Jewish Care operate a rolling recruitment process and reserve the right to close the advert once a suitable candidate has been identified.
